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FAQs

In this section, we answer some frequent questions related to our services. If you have any further questions, please contact our support team.

General Questions
Certified Translations
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Other Questions

Who will translate my documents?

We only use 100% human translation carried out by professional translators. Our translators are based all over the world and typically have a minimum of 5 years of experience as professional translators. Many carry a variety of accreditations and certifications, but this varies per translator as there is no standard worldwide accreditation or certification for translators

How long does translation take?

Turnaround time depends on many factors including the word count, language pair, current demand, translator availability and complexity of the source document to name a few. In general, 1-3 page documents (up to 750 words) are delivered digitally in 24 hours or less. Expedited turnaround is available to reduce the turnaround time by approximately 50%. We will show an estimated turnaround time in the order page before you place it.

What languages do you translate?

Please review the full list of our  supported languages. If you require a language we do not have listed please  contact us, we can likely still assist you.

What documents do you translate?

We can translate nearly any legible document in almost any format. If you are unsure if your document is translatable, please  contact our support team.

Will your translation be accepted?

Our translations are generally accepted by governments, courts, universities, etc. worldwide, but it is your responsibility to ensure our translation will meet the specific requirements of the receiving office. If you aren't sure,  contact us  with a list of their requirements and we can review with you.

We regularly perform translations for U.S. Citizenship and Immigration Services (USCIS) and are intimately familiar with their requirements. Therefore we guarantee acceptance of our certified translations by USCIS.

Can I supply notes to my translator?

Yes, during checkout you will find a notes field where you can enter any notes you'd like our staff or your translator to have. Proper spelling of names and places is requested as not all are directly translatable.

How do you keep my information secure?

Your information, including files, is transmitted through a secure channel with SSL/TLS encryption, which is the current standard for encryption on the web. Also:

  • We do not store your credit card information on our servers. It is only handled and stored in a PCI-compliant environment by our processing partner PayPal.
  • We will never share your files or personal information with anyone outside of eVerbary.
  • Files are only available to essential staff with signed NDAs.
  • Files are encrypted during transfer and while being stored with the Advanced Encryption Standard 256 bits (AES-256).

What are your payment terms and methods?

We accept credit cards, debit cards, wire transfers, checks and PayPal. Should you need any assistance for processing the payment, please contact us at support@everbary.com

Payment is requested in advance. You can see our Refund Policy here.

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USCIS Translations Pricing Marriage Certificates Diplomas & Transcripts Divorce Decrees Driver's Licenses Spanish to English Portuguese to English French to English Arabic to English